Terms and Conditions
These Terms and Conditions govern the provision of waste collection, rubbish removal and clearance services by London House Clearance. They apply to all customers who book or receive services from us within the waste collection service area we operate in.
By booking a service, accepting a quote or allowing work to commence, you confirm that you have read, understood and agreed to these Terms and Conditions. These terms are designed to be fair, transparent and compliant with UK law.
Definitions
For the purposes of these Terms and Conditions, London House Clearance refers to the service provider. The customer refers to any individual, business or organisation booking or receiving services. Services refer to any waste collection, clearance or removal work carried out by London House Clearance.
Scope of Services
London House Clearance provides waste collection and clearance services including, but not limited to, house clearance, office clearance, rubbish removal, builders waste removal, garden waste removal and bulky item collection.
Services are provided subject to availability, access conditions and compliance with waste regulations. We reserve the right to refuse or modify services where safety, legality or practicality is compromised.
Booking Process
Bookings can be made following a quote or estimate provided by London House Clearance. Quotes may be based on information supplied by the customer, including descriptions, images or site assessments.
The customer is responsible for ensuring that information provided is accurate and complete. Any significant discrepancy between the description provided and the actual waste present may result in a revised price or refusal to proceed.
Quotes and Pricing
Quotes are provided based on the estimated volume, type of waste, labour required and access conditions. Unless stated otherwise, quotes are estimates and may be subject to adjustment if conditions change.
Pricing typically includes labour, loading, transport and lawful disposal. Additional charges may apply where extra waste is present, access is restricted beyond what was disclosed, or prohibited items are identified.
Payment Terms
Payment is required in accordance with the terms agreed at the time of booking. Accepted payment methods may include card payment, electronic payment services or bank transfer.
Unless otherwise agreed in writing, payment is due on completion of the service. Failure to make payment may result in additional charges, suspension of future services or recovery action.
Cancellations and Rescheduling
Customers may cancel or reschedule a booking by providing reasonable notice. Where cancellation occurs at short notice or after resources have been allocated, a cancellation fee may apply.
London House Clearance reserves the right to cancel or reschedule services due to circumstances beyond our control, including adverse weather, vehicle issues, access problems or safety concerns.
Access and Preparation
The customer is responsible for ensuring that the site is accessible at the agreed time. This includes arranging parking permissions, providing entry access and ensuring items to be removed are clearly identified.
Delays or inability to access the site may result in additional charges or cancellation of the service.
Customer Responsibilities
The customer confirms that they have the authority to remove and dispose of the waste presented. This includes ownership or permission from the relevant property owner or managing agent.
The customer must not include prohibited or hazardous materials unless explicitly agreed in advance. The presence of such items may lead to refusal of service or additional charges.
Prohibited and Restricted Waste
Certain materials are restricted or prohibited from standard waste collection services. These may include hazardous waste, chemicals, asbestos, explosives, medical waste and other regulated materials.
London House Clearance will not knowingly remove prohibited waste without appropriate agreements and regulatory compliance. If such items are discovered, the service may be halted.
Waste Regulations and Compliance
All waste collected by London House Clearance is handled in accordance with UK waste regulations and Duty of Care requirements. Waste is transported only to authorised facilities.
The customer acknowledges that lawful disposal is a core part of the service and that compliance protects both parties from legal risk.
Health and Safety
London House Clearance operates under strict health and safety procedures. Our staff may refuse to carry out work where conditions pose a risk to safety.
This includes unsafe structures, aggressive behaviour, uncontrolled animals, or environmental hazards. Safety decisions are final and made in the interest of all parties.
Damage and Liability
London House Clearance takes reasonable care when providing services. However, we are not responsible for pre-existing damage, hidden defects or issues arising from the nature of the items being removed.
Our liability is limited to direct losses caused by proven negligence and is subject to the limits of our insurance cover. We are not liable for indirect or consequential losses.
Insurance
London House Clearance maintains appropriate insurance for the services provided, including public liability insurance. Details can be made available upon reasonable request.
Insurance does not extend to losses outside our control or arising from customer-provided misinformation.
Delays and Force Majeure
We are not liable for delays or failure to perform services due to events beyond our reasonable control. This includes extreme weather, traffic incidents, regulatory action or emergencies.
In such cases, services may be rescheduled without penalty.
Complaints and Disputes
Any complaints should be raised as soon as reasonably possible after the service. We aim to address concerns fairly and promptly.
Disputes will be handled in good faith, with both parties seeking resolution before formal action is considered.
Termination of Service
London House Clearance reserves the right to terminate services where these Terms and Conditions are breached, payment is not made, or safety or legality is compromised.
Termination does not affect the right to recover outstanding charges or enforce other terms.
Data Protection
Personal data is handled in accordance with applicable data protection laws. Details of how data is collected and used are set out in our Privacy Policy.
Amendments to Terms
London House Clearance may update these Terms and Conditions from time to time. Updated terms will apply to bookings made after the effective date of the revision.
Customers are encouraged to review the latest version before booking services.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from or in connection with these terms or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Acceptance
By proceeding with a booking or allowing services to be carried out, the customer confirms acceptance of these Terms and Conditions in full.
London House Clearance remains committed to providing compliant, professional and responsible waste collection services across the service area we operate in.
