Privacy Policy
This Privacy Policy explains how London House Clearance collects, uses, stores and protects personal data. It applies to all London House Clearance customers in the area, including individuals, landlords, businesses and property professionals who engage with our waste collection and clearance services.
We are committed to handling personal data responsibly and transparently, in accordance with the UK General Data Protection Regulation and applicable data protection laws. This policy sets out what information we collect, why we collect it, how it is used and the rights individuals have in relation to their data.
Who This Policy Applies To
This policy applies to anyone whose personal data is processed by London House Clearance. This includes customers requesting quotes, booking services, making payments or communicating with us in relation to rubbish removal, house clearance or waste collection across London.
It also applies to individuals acting on behalf of organisations, such as managing agents, facilities managers or contractors operating within the London area.
Personal Data We Collect
London House Clearance collects only the personal data necessary to provide our services effectively and lawfully. The types of information we may collect include names, contact details, service addresses, billing information and details relating to the waste removal services requested.
We may also collect information provided through enquiries, quotes or ongoing service communications. This can include descriptions of waste, access details and scheduling preferences.
How Personal Data Is Collected
Personal data is collected directly from individuals when they contact us, request a quote, book a service or communicate with us during the course of a job. Data may be provided verbally, in writing or through digital communication channels.
We do not knowingly collect personal data from individuals under the age of 18.
Lawful Basis for Processing
London House Clearance processes personal data only where there is a lawful basis to do so. The primary lawful bases we rely on include performance of a contract, where processing is necessary to deliver agreed waste removal services, and legitimate interests, where processing supports our business operations in a way that does not override individual rights.
In some cases, we may process data to comply with legal obligations, such as record keeping for waste transfer documentation or financial regulations.
How We Use Personal Data
Personal data is used to provide, manage and improve our services. This includes responding to enquiries, issuing quotes, scheduling collections, completing waste removal work, processing payments and providing documentation.
We may also use data for internal record keeping, service improvement and to ensure compliance with legal and regulatory requirements related to waste management in the London area.
Data Sharing and Processors
London House Clearance does not sell personal data to third parties. However, we may share data with trusted processors where necessary to deliver our services. This can include payment processors, accounting services and authorised waste facilities where documentation requires customer details.
All processors are selected carefully and are required to handle personal data securely and in accordance with data protection laws.
Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. Retention periods vary depending on the type of data and legal requirements.
For example, records related to waste transfer and financial transactions may be retained for a defined period to comply with regulatory and accounting obligations. Once data is no longer required, it is securely deleted or anonymised.
Data Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure. Access to personal information is restricted to authorised personnel who require it to perform their duties.
Our systems and processes are designed to support confidentiality, integrity and availability of data, reflecting the importance of trust placed in us by London House Clearance customers.
User Rights
Individuals have rights under data protection law in relation to their personal data. These rights include the right to access their data, request correction of inaccurate information, request erasure where appropriate, restrict processing, object to certain processing activities and request data portability.
Requests to exercise these rights are handled in line with legal requirements. We may need to verify identity before responding to a request to ensure data is protected.
Complaints and Concerns
If an individual has concerns about how their personal data is handled, they are encouraged to raise these concerns with us so they can be addressed promptly. We aim to resolve issues transparently and fairly.
Individuals also have the right to raise concerns with the relevant data protection authority if they believe their rights have not been respected.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation, business practices or regulatory guidance. Any updates will apply to all London House Clearance customers in the area.
We encourage individuals to review this policy periodically to remain informed about how personal data is protected.
Our Commitment to Privacy
London House Clearance is committed to respecting privacy and protecting personal information. Data protection is an integral part of how we operate as a responsible waste removal service across London.
By maintaining clear processes, lawful handling and strong security measures, we aim to provide confidence and reassurance to everyone who uses our services.
